Refund policy
Start a return here.
Rangoni Firenze Shoes has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please follow this link here.
If there any issues that arise with your return, yoou can contact us at: (858) 404-0049 Monday through Friday, 8am to 4pm PST.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: (858) 404-0049
Monday through Friday, 8am to 4pm PST.
Returns Coverage
Returns Coverage is an optional add-on offered at checkout for a small fee. When added to your order, Returns Coverage entitles you to a free prepaid return shipping label on eligible returns and exchanges, processed through our online returns portal. Returns Coverage applies only to the order on which it was purchased, is non-refundable once the order has shipped, and does not alter our standard return eligibility requirements (including return windows, item condition, and final sale exclusions), which continue to apply to all returns. If Returns Coverage is not purchased, return shipping costs are the responsibility of the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at (858) 404-0049
Monday through Friday, 8am to 4pm PST
Start a return here.